Value Moments Reporting
Value Moments has a dedicated web-based reporting platform that aids planning and measurement, and is used to collect, report, and visualise performance information.
Organisations implementing VM through a Value Moments accredited partner get free access to our Value Moments reporting platform, KnowledgeTRAK. KnowlegeTRAK allows organisations to manage the entire process in one web-based system. KnowledgeTRAK for Value Moments manages the questionnaires and assigns the appropriate VM weight per question. Weighting and reports are tailored to each organisation's specific needs enabling decision makers to get straight to the point.
All data is presented in an easy-to-use dashboard containing the organisation's overall Value Moments Performance Indicator Score.
Implement Value Moments
Value Moments Implementation Process:
- → Value Moments Concept
- → Implementation Process
- → Customer Experience Process Maps
- → Value Moments Identification
- → Weight the Value Moments
- → Calculate VM Expectation Score
- → Compile VM Questionnaire
- → VM Customer Experience Measurement
- → VMPI Calculations
- → Develop Action & Improvement Plan
- → Value Moments Reporting