Value Moments Downloads

In response to demand, Value Moments is proud to announce the first of a series of VM Collateral that is designed to assist in speedy implementation of the Value Moments concept within the organisation. We’re also in the process of developing online training courses which are delivered via online streaming media.

Our online training courses will enable users to learn about the Value Moments concept and takes the user through the Value Moments Implementation Process, thus eliminating travel costs and out-of-office time. A high speed internet connection, soundcard and speakers, and an up-to-date web browser that will play common Flash files is recommended.

Value Moments Book

Value Moments – Discover what your customers really value - then deliver it.
By Robert M. Keay

Providing a visual epiphany for executives everywhere who can't figure out why they are not exceeding customer expectations. Order Now