Value Moments is a blueprint that any organisation can follow in order to exceed customer expectations and drive sustainable customer loyalty
What is Value Moments
Each moment within a customer’s experience is not equal. Value Moments allows organisations to diffuse the current customer experience, segment and analyse the customer interaction points and devise a blueprint that shows which interaction points are more significant in heightening the overall customer experience — Value Moments aligns and focuses an organisation’s efforts in the areas that contribute most to a "perfect" customer experience.
Providing a visual epiphany for executives everywhere who can't figure out why they are not exceeding customer expectations, Value Moments is a blueprint any organisation can follow in order to exceed customer expectations and drive sustainable customer loyalty.
Value Moments Book
Value Moments – Discover what your customers really value - then deliver it.
By Robert M. Keay
Providing a visual epiphany for executives everywhere who can't figure out why they are not exceeding customer expectations. Order Now